At Rawlings Shop, we stand behind the quality of our professional-grade baseball and softball equipment. We want you to be completely satisfied with your purchase of Pro Preferred gloves, REV1X bats, Heart of the Hide leather goods, R9 Series designs, apparel, and other gear. If you’re not happy with your item, we’re here to help with a straightforward returns and exchanges process.

Return & Exchange Timeframe

You may return or exchange most items within 15 days of receiving your shipment.

Please Note: For health and safety reasons, helmets and catcher’s equipment (if applicable) are FINAL SALE and cannot be returned or exchanged unless defective. All returned items must be in original, unused condition with all original tags and packaging intact.

Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, email our customer service team at [email protected]. Please use the template provided below to ensure we have all the necessary information to process your request quickly.
  2. Wait for Authorization: Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions. Please do not send any items back without an RMA number.
  3. Ship the Item: Carefully package the unused item in its original packaging. Include a copy of your order confirmation or packing slip. Ship the package to the address provided in your RMA instructions. We recommend using a trackable shipping service.
  4. Inspection & Processing: Once we receive and inspect the returned item (typically within 5 business days of receipt), we will process your exchange or refund.

Return/Exchange Request Email Template

Copy and paste the template below into an email to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Rawlings Shop Team, I would like to request a [return / exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Name of Product, e.g., Pro Preferred Glove] Reason for Return/Exchange: [Please provide details] My preferred resolution is: [ ] Refund to original payment method [ ] Exchange for: [Product Name and Size/Style if applicable] [ ] Store credit Please provide the next steps and your return shipping address. Thank you, [Your Full Name] [Your Phone Number]

Refund Timing & Methods

Refunds will be issued to the original payment method used for the purchase once the return is approved.

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunds may take 5-10 business days to appear on your statement after processing.
  • PayPal: Refunds are processed immediately and typically appear in your account within 3-5 business days.

Please note that shipping fees are non-refundable for changed mind returns. For defective or incorrect items, we will cover the return shipping costs.

Exchanges

For exchanges, we will ship the new item to you via your original shipping method (Standard or Free Shipping) once the return is received and processed. Please allow for the original order processing and new shipping time.

Questions?

Our customer service team is here to help you get back to the game.

Email: [email protected]
Address: 1559 Goff Avenue, MINERAL POINT, US 63660