Welcome to Rawlings Shop’s FAQ page! We’re here to help you with any questions about our products, shipping, returns, and more. As your trusted partner in baseball and softball, we’ve compiled common queries based on our analysis of player needs. Explore below for quick answers, and feel free to reach out if you need further assistance.

Product Questions

1. What types of products do you offer?
We specialize in professional-grade baseball and softball equipment, including gloves (e.g., Heart of the Hide, Pro Preferred), bats (e.g., REV1X, Breakout), apparel, helmets, balls, hats, and leather goods. Our menu features categories like Adult, Apparel, Balls, Baseball, Bats, Gloves, and more, tailored for serious players.
2. Are your products suitable for all skill levels?
Yes! Our range includes options for beginners to professionals. For instance, Heart of the Hide gloves are top-tier for advanced players, while other lines like Liberty Advanced cater to various levels. We focus on quality and reliability to enhance performance at every stage.
3. How do I choose the right glove or bat?
Consider factors like position, size, and material. Our Pro Preferred gloves are ideal for infielders, while R9 Series might suit outfielders. For bats, REV1X offers power, and Breakout is great for control. Email us at [email protected] for personalized advice—we’re enthusiasts too!

Shipping and Delivery

1. Where do you ship to?
We ship globally, except to Asia and some remote areas due to logistical constraints. Our analysis shows we serve players worldwide with passion and precision.
2. What are your shipping options and times?
  • Standard Shipping: Costs $12.95, handled by DHL or FedEx. Delivery within 10-15 days after dispatch. Perfect for urgent needs like upcoming games.
  • Free Shipping: For orders over $50, via EMS. Delivery within 15-25 days after dispatch. Great for budget-friendly orders of multiple items.
Orders are processed in 1-2 business days. Tracking is available for all shipments.
3. Why might my delivery be delayed?
Delays can occur due to customs or carrier issues, especially in excluded regions. We use trusted partners like DHL, FedEx, and EMS to minimize problems. Check your tracking or contact us for updates.

Returns and Refunds

1. What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be unused and in original packaging. This reflects our commitment to quality—if you’re not satisfied, we’ll make it right.
2. How do I initiate a return?
Email us at [email protected] with your order details and reason for return. Our team will guide you through the process. Note: Return shipping costs may apply unless the item is defective.
3. Are there non-returnable items?
Yes, for hygiene reasons, items like apparel or used equipment cannot be returned unless defective. We stand behind our products, so reach out with any issues.

Payment and Account

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. Our secure system ensures safe transactions for global customers.
2. Do I need an account to order?
No, you can checkout as a guest. However, creating an account lets you track orders, save preferences, and get updates on new products like our latest baseball gear.
3. What if my payment fails?
This might be due to card issues or regional restrictions. Double-check your details or try another method. If problems persist, contact us for help.

General Support

1. How can I contact customer service?
Email our team of baseball enthusiasts at [email protected]. We’re based at 1559 Goff Avenue, Mineral Point, US 63660, and we respond promptly to assist with any queries.
2. Do you offer warranties on products?
Yes, many products come with manufacturer warranties. Check individual item descriptions or contact us for specifics. We ensure reliability, just like our delivery promises.
3. Can I get advice on equipment maintenance?
Absolutely! As experts, we recommend regular conditioning for leather goods and proper storage for bats. Visit our blog or email us for tips to keep your gear in top shape.

Thank you for choosing Rawlings Shop! We’re dedicated to helping you perform at your peak with professional equipment and reliable service. Explore our collection and experience the difference—we’re here to support your game every step of the way.

Rawlings Shop | 1559 Goff Avenue, MINERAL POINT, US 63660 | [email protected] | Serving players globally with passion and precision.